Account & Progress
Link an email to keep your progress safe on any device.
Help
Support
Answers to common questions, and how to reach us.
Purchases
Missing an item? Restart the game, then contact us with your order ID.
Player Safety
Report players in-game. Every report is reviewed.
Contact: [SUPPORT EMAIL – coming soon]. Until then, check the answers below.
Common questions
How do I keep my progress safe?
If you play as a guest, your progress is tied to your device. Link an email and password in Settings → Account so you can log in on any device and never lose progress.
I bought something but didn't receive it.
Restart the game first; purchases are confirmed with the store and delivered when the game reconnects. If it still hasn't arrived, contact support with your Google Play or App Store order ID.
I forgot my password.
Contact support with your username and the email linked to your account, and we'll help you regain access.
How do I report a player?
Tap the player's name in chat or on their profile and choose Report. Every report is reviewed.
Is the server down?
Check the live game server status at game.tidefall.co.uk. During maintenance, the game shows a message when you log in.
How do I delete my account?
See Delete Account for step-by-step instructions.
My account was banned. What can I do?
Bans are issued for breaking our Terms of Service. If you think it was a mistake, contact support with your username.